Update your My Account today

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Have you had any recent changes to your mailing or email address lately? If so, log into your My Account to update your details and keep your account up to date. If you don’t recall the information on file, please log in to verify that our records are correct.

Remember, keeping your account details up-to-date will ensure a smoother process when it’s time to recertify your benefits.

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Self-help service that lets you process transactions like adding airtime or checking your balance. Get information, troubleshoot any issue or reach a representative, all through text messaging!

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Verizon Compliance Hotline

Have questions or concerns about potential fraud or other misconduct associated with our ACP or Lifeline program? Please call our parent company Verizon’s Compliance Hotline.

FCC Contact Center

Need to talk to someone about your Affordable Connectivity Program (ACP) eligibility or the status of your application?

FCC Complaint Center

The FCC set up a special process to file complaints regarding the Affordable Connectivity Program:

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